Frequently Asked Questions
Can I bring my dog?
Unfortunately not. Most activities require 100% attention and dogs can compromise the safety of the running of these.
I am a dog lover and will consider suitable dogs as part of a bespoke or private walking day only. This is to be discussed prior to booking. Dogs are not able to join us on any rock climbing days as the venues are not suitable.
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Can I leave my kids and go elsewhere for the day?
No, all under 18's must be accompanied by at least one responsible adult per family group.
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What if the weather is bad?
We will consider an adverse forecast of weather warnings 24 hours before an activity in order to make alternative arrangements. Adverse weather is out of my control and if an activity is cancelled prior to the day you may also be offered a refund.
Otherwise walking adventures will carry on regardless of a bit of wind and rain, and sometimes the blustery weather can add to the challenge!
Beginner Rock climbing is best in a 'relatively dry' environment for enjoyment and safety. North Wales can be challenging with the elements, but fortunately the indoor wall is a great wet weather alternative. Expect to get a little wet regardless and weather will be considered in the choice of venue.
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What about toilets?
This depends on the activity. Outdoor activities will be mostly toilet free environments, and joking aside you will find plenty of rocks and bushes to crouch behind! Llanberis offers conveniences in the village, and the Snowdon hikes have toilets on route, depending on availability. Welcome to the great outdoors!
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Where do I park?
There is plenty of parking available in Llanberis. Mostly pay and display but free parking is available depending on time of year. If you are joining a Snowdon hike, a map with these details will be sent upon booking.
Rock climbing venues will be arranged in the week before the activity and most are free parking.
I've heard there's a cafe on Snowdon
The Snowdon cafe remains closed for the most part of 2022 dues to train track maintenance issues. There are 2 cafes on the lower flanks but are not guaranteed to be open. See the latest from the Summit Cafe.
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How fit do I need to be
You need to have a baseline of relative fitness for any of my adventure days. Walking and climbing involves some effort, but you do not need to be an athlete! If you can comfortably manage a few miles on your weekend walks and are not harbouring any significant injuries or impairment, then you will be fine!
My ethos is introducing people of all abilities to the outdoors. So if you are worried about any issues around this please get in touch prior to your booking.
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Where can I stay?
Most of my activities are run around the Llanberis area. Depending on weather climbing venues can vary, so you can expect to travel up to 45 mins for your activity on some occasions.
The area offers many campsites and B&B's which can all be found online.
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Will my 4 year old be able to get up Snowdon?
As a general rule, my adventure days are best suited for ages 7+. I don't have any strict rules around ages but babies and toddlers would have to be considered as part of a bespoke booking only, that allows decisions around their ability and safety not to affect other group members. This applies to rock climbing days too, please get in contact for any questions around this. Bespoke and half days can be tailored around the much younger climbers.
Terms and Conditions
A payment in full is required to secure your place(s) on any activity.
Cancellation Policy:
If Kelly Duffy Adventures (KDA) cancels your activity due to unforeseen circumstances ie. illness or extreme weather then a full refund will be offered unless an alternative date or activity can be agreed.
In the event of adverse weather conditions, an alternative indoor activity for climbing can be offered.
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KDA will offer a full refund if an activity is cancelled with 30 days prior notice before the activity date. Cancellation within the 29 days prior to an activity will unfortunately not be refunded, but an alternative date can be offered IF the original place is resold.
Please get in contact to make alternative arrangements as soon as possible to secure another date.
Insurance:
It is recommended you take out your own insurance cover in case of cancellation of your activity for any reason. You may wish to have personal accident or injury cover too.
Privacy Policy
Introduction & General Terms:
Kelly Duffy Adventures (KDA) is committed to protecting and respecting your privacy.
This Privacy Policy relates to our use of any personal information you provide to KDA via forms on our website(s), by phone, SMS, email, in letters and other correspondence and in person. In order to provide you with KDA services we will sometimes need to collect information about you.
KDA is committed to safeguarding your personal information. Whenever you provide such information,KDA is legally obliged to use your information in line with all applicable laws concerning the protection of personal information (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).
KDA's website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies and KDA, therefore, urges you to review them. They will govern the use of personal information you submit when visiting these websites. KDA does not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
What Information might KDA collect from me:
When you visit this website and provide contact information to KDA via electronic forms on the website, or contact KDA by phone, SMS, email, in letters and other correspondence and in person KDA may receive personal information about you. The data may include some, or all of the following information: your name, email address and mobile telephone number.
KDA will keep the data about you for as long as it is believed to be accurate and up to date.
KDA is hosted on the Wix.com platform. Wix.com provides PPM with an online platform that allows it to sell services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. KDA can access this information through this platform but does not hold it electronically at any point. They collect and hold the data in line with their own privacy policy, which can be read here
At times a copy of emergency contact and relevant medical information is held by KDA when delivering some Adventure days and destroyed on completion.
Any payment via the KDA's website using a credit/debit card uses Wix. Your payment is facilitated by Wix and will show on your statement as being to Wix. All payments are secure and your card details are not stored by Wix, they are encrypted and stored by the Payment Card Industry (PCI) compliant payment gateway. Wix will collect and hold the data in line with their own privacy policy, which can be read here.
How might KDA use the information collected about me:
KDA might use this data to contact you with direct marketing messages by email on the legal basis of consent and legitimate interest in KDAs services.
KDA may use your personal information for a number of purposes including the following:
â–ª to provide KDA’s services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
â–ª to occasionally send you a newsletter and updates on KDA’s services (via email)
Sharing of Information:
KDA does not collect personal information for sale to third parties for marketing purposes. KDA will never rent or trade email lists with other organisations and businesses. When another instructor is working with you I need to share some of your personal information. I share your name, phone number, as well as any medical/injury information that you have disclosed. None of your personal information is kept by these instructors longer than the time frame for which they are working with you.
Website Cookies:
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables sites or service providers to recognise your browser and to capture and remember certain information.
KDA uses Google Analytics to help analyse how users use the site. Google Analytics uses ‘cookies’ to collect standard Internet log information and visitor behaviour information in an anonymous form.
The information generated by the cookie about your use of the website (including your IP address if you have not opted out) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for KDA. For more information about these cookies please visit the Google Analytics Information webpage.
Your choices regarding the information you share with me:
Your privacy is very important to KDA which is why KDA makes sure you’re always in control of what we do with your personal information. You will always have the right to withdraw your consent to KDA holding this data and using it to communicate with you.